From: Lydia

- Wellington

As noted by others, the flushing action and bowl design are very weak and poor. Additionally, the parts that attach the seat to the bowl as very rickety, resulting in a wobbly seat which is often in the wrong position and becomes detached. A scratch or crack has also appeared on the bowl despite nothing having been dropped in there. I never knew there could be so many bad things about a toilet until we got this one.

(Posted on 24 Dec 2025)

Reply: Thank you for your feedback. We’re very sorry to hear about your experience with our popular LeVivi Marbella toilet suite. Flushing performance can be affected by several factors, including the size of the waste pipe and any constrictions within the wall cavity, as these can restrict water flow. Adjusting the toilet’s flush volume may help improve performance. A plumber can check these factors during their next visit, or your local Plumbing World team can guide you through adjusting the flush volume yourself if you prefer. Regarding the scratch or crack, it is uncommon for this to appear without a physical cause. We recommend first checking whether it is a surface scratch by cleaning the area with a microfibre cloth and Jif. If the mark is below the waterline, bale out some water so you can clean it effectively. Surface scratches can be removed without damaging the glaze. If cleaning does not resolve the issue, please take clear photos—both a close-up and a wider shot showing the scratch’s location on the bowl—and bring them to your local Plumbing World branch. They will be happy to provide further assistance.

From: Peter

- 31 Kapiti Road

This toilet suite has featured in lots of our bathroom renovations its clean lines fit well with the new style of baths, vanities, showers and tapware Plumbing World offer. It is easy to service with parts readily available.

(Posted on 12 Sep 2022)

From: Francis

- Whangarei

Elegant style but Poor flush flow, especially from the left and right side of the bowl. Does not lift off the debris in a single flush. Not recommended and unhappy with the purchase

(Posted on 16 Oct 2023)

Reply: We are sorry to hear about this experience. LeVivi toilets are covered with a 10 year warranty. Please contact your local Plumbing World branch with a video of the issue and they will initiate the warranty process.

From: MARTIN

- LEVIN

I bought rimmed as rimless was on backorder and maybe its just the rimmed version but not happy with it. Very weak flushing action in bowl just seems to dump the small amount of water held in top tank into bowl without creating twirl to clean bowl and wont remove heavy load, and very low water level left in bowl after flush. The shelf design and low water in bowl means you basically going directly onto bowl and not water. I wish I had known before buying it.

(Posted on 13 Aug 2022)

Reply: We are sorry to hear about this experience. LeVivi toilets are covered with a 10 year warranty. Please contact your local Plumbing World branch with a video of the issue and they will initiate the warranty process.