Delivery

Delivery and Collection

We want to make sure you get what you need as soon as possible. You can choose to have it delivered or click and collect from your nearest Plumbing World branch. Because products often need to be sent to a branch we charge an admin/freight fee for Click and Collect items.

Standard Item 

 Standard Item Delivery 3-7 Working Days $10 per order
 Click and Collect 3-7 Working Days $10 per order

Standard items available: Bathroom Tapware | Kitchen Taps and Sink Mixers | Laundry Tapware | Bathroom Accessories


Large Item

LeVivi and Toto Large Items are available for Delivery/Click & Collect. Large items are classified as Basins, Toilets, Showers, Baths, Modular Stations, Vanities/storage, Heated Towel Rail, Mirrors, Mirror Cabinets & Laundry Tubs.

 Large Item Delivery 3-10 Working Days $20 - $100 per item
 Click and Collect 3-10 Working Days $10 - $50 per item (capped at $50 per order)

Adding additional tapware/accessories will incur no extra delivery costs, therefore delivery for standard items are 'free'.

Shop LeVivi Shop Toto


Click & Collect

Before you order...
All Click and Collect orders must have the 'My Preferred Branch' field populated, locate this in Register, My Account and Delivery (section in checkout phase).

Example:


After you order...
Upon collection, please acknowledge on your invoice/packing slip that you have inspected for damage. If this section is not filled out, you accept responsibility of transporting goods and if damage occurs in transition, Plumbing World accept no responsibility for any damages that occurs.

COVID-19 L3: Click and Collect procedure

Please note that during Alert Levels 3 and 4, customers are NOT allowed in the branch to collect their goods.

  1. Receive a call saying your order is ready for collection
  2. Go to Plumbing World & park near trade area
  3. Stay in your car and call branch telling them you have arrived, your order number and where you are located. Note: your order number is a 5 digit number located on your order confirmation email.
  4. Staff will bring out the product and will load up for you while you stay in your car. This should be contactless.
  5. Before you leave, sight the product/packaging for any packaging damage and sign your copy of the invoice attached to one of the packages. Bring a pen.


More Info

It’s important to Plumbing World that the delivery of your new products is as exciting as choosing them was. We partner with delivery companies that understand that the delivery process is an important part of the journey.

How much will delivery Cost?

For standard items, a $10 NZD flat rate delivery fee will occur (unless specified). Applies to bathroom, kitchen and laundry tapware, bathroom accessories and toilet seats only.

We've introduced Bulk Deliveries to all LeVivi and TOTO products.
Bulk Items: $20-100 per item; adding Tapware and Bathroom Accessories to your order will incur no extra delivery costs. Prices and methods are subject to change. 

How long are delivery times?

Time frames for Delivery and Click & Collect for Standard items are targeted at 3-7 working days and Bulk Items may take up to 10 working days. Due to COVID-19, expect delays on receiving orders. If you have made a recent online purchase with us, you can view the status of your order by following the link on your order confirmation email or by signing into your Plumbing World account. We will liaise with you should any unexpected delays arise.

Delivery Address

We are able to deliver to New Zealand only. Delivery addresses must be physical addresses, we are unable to delivery to Private Bags or PO Boxes.  All deliveries are sent tracked.

Need further assistance?

Get in touch using our “contact us” page, we are happy to assist.

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