Covid-19

FAQs

• Can I order online at Red or Orange? We are operating at Red and Orange.

 

• When will I received my order? Orders will be placed with the supplier on the 10th Jan 2022. Following the 10th Jan 2022, it could take up to approx. 3 days - 4 weeks before you see your order as most suppliers will begin to reopen from the 10th Jan 2022 whilst others will reopen within the month of January. Up to 3 weeks lead time for large items deliveries.

 

• Click and Collect: All Click and Collect orders are processed at our Auckland Distribution Centre. If you placed an order during the closing period, following the 10th Jan 2022, you will receive contact from the branch when your order is ready for collection. It will take approx. 3 days - 4 weeks following our scheduled reopening.

 

• Can I cancel my order? Yes, we are more than happy to cancel your order. This will be down following the 10th Jan 2022. Please reply to your order confirmation email, or use our contact us form. For orders with a Card Validated, Confirmed or Cancelled status, we have not taken payment so if the pending payment has not already dropped off it will once we cancel your order. Pending status can take up to 4-11 working days to drop off.

 

• Should I go into a Plumbing World Branch to check in about my order? Because your order was placed online, please reply to your order confirmation email or use our contact us form. Please quote your order no#. However, you can presume your order will be processed from the 10th Jan 2022 and will take up to approx. 3 days - 4 weeks before you see your order as most suppliers will begin to reopen and others opening within the month of January.