Covid-19

Updated 10/01/21 1:00pm

Online Ordering

All orders placed during the closing period (13 Dec 2021 - 10th Jan 2022) will be fulfilled from the 10th Jan 2022 onwards.

NOTE: If you place an order, please ensure from the 10th Jan 2022 your original payment method has enough funds to cover the order total. We captured the funds when we process your order following the 10th Jan 2022.

FAQs

  • Can I order online at Red or Orange? We are operating at Red and Orange.
 
  • When will I received my order? Orders will be placed with the supplier on the 10th Jan 2022. Following the 10th Jan 2022, it could take up to approx. 3 days - 4 weeks before you see your order as most suppliers will begin to reopen from the 10th Jan 2022 whilst others will reopen within the month of January. Up to 3 weeks lead time for large items deliveries.
 
  • Click and Collect: All Click and Collect orders are processed at our Auckland Distribution Centre. If you placed an order during the closing period, following the 10th Jan 2022, you will receive contact from the branch when your order is ready for collection. It will take approx. 3 days - 4 weeks following our scheduled reopening.
 
  • Can I cancel my order? Yes, we are more than happy to cancel your order. This will be down following the 10th Jan 2022. Please reply to your order confirmation email, or use our contact us form. For orders with a Card Validated, Confirmed or Cancelled status, we have not taken payment so if the pending payment has not already dropped off it will once we cancel your order. Pending status can take up to 4-11 working days to drop off.
 
  • Should I go into a Plumbing World Branch to check in about my order? Because your order was placed online, please reply to your order confirmation email or use our contact us form. Please quote your order no#. However, you can presume your order will be processed from the 10th Jan 2022 and will take up to approx. 3 days - 4 weeks before you see your order as most suppliers will begin to reopen and others opening within the month of January.


Traffic Light Setting: Red and Orange


Showroom and Trade are Open

We're Open! Important: Showroom Consultations will need to be booked in advance.
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Scan In

Scanning in on arrival. QR codes are at the doors and on the counter, please ensure you have the app and support us by scanning in.

Face Mask

Please ensure you are wearing a suitable face mask before you enter the branch and keep it on until you are back in your vehicle.

1m Social Distancing

Maintain 1 metre physical distance within the branch at all times. This may mean we have to restrict the numbers of people within the branch at peak times.

Share Facilities: Closed

Shared facilities, such as lunchrooms, remain off-limits at both Red and Orange Traffic Lights.




Traffic light settings for your area

Search for your local traffic light setting. Select Red or Orange, you will be redirected to the COVID-19 website.

RED

ORANGE