Covid-19

Updated 19/10/21 11:59pm

Region Level Showroom Trade Online Ordering
Northland 2 Open. Face Masks & 2m Distancing, Open. Face Masks & 2m Distancing Available, expect delays.
Auckland 3 Closed Open to Trade Account Holders. See below for guidelines. Standard Delivery Only. Click here to read more.
Hamilton/Te Rapa Branch 3 Closed Open to Trade Account Holders. See below for guidelines. Standard Delivery Only. Click here to read more.
Rest of NZ 2 Open. Face Masks & 2m Distancing. Open Face Masks & 2m Distancing. Available, expect delays.



Level 2/3

We adhere to the governments' requirements for Plumbing World to operate under Levels 2 and 3. Please take note of these protocols so that we can keep you, your staff and our staff safe:

  • Scanning in on arrival. QR codes are at the doors and on the counter, please ensure your team all have the app and are instructed to support us by scanning in.
  • Please ensure you are wearing a suitable face mask before you enter the branch and keep it on until you are back in your vehicle.
  • Maintain 2 metre physical distance within the branch at all times. This may mean we have to restrict the numbers of people within the branch at peak times.
  • Separation barriers or markings will be in place indicating 2 metre distancing. Please support us by adhering to these barriers.
  • Showrooms at L2 are open. NO entry to the branch will be given to retail customers in Level 3
  • Shared facilities, such as lunchrooms, remain off-limits at both Levels 2 and 3.



Online Ordering

You can still place an order, however expect delivery delays. Orders placed on plumbingworld.co.nz will be fulfilled when Auckland is in Level 3 or below, except 'Large Item Delivery' or 'Click and Collect' orders going to a branch/residence with Level 3 restrictions, they will need to wait till their region is in Level 2. We have spoken to our suppliers and they are estimating that it will take anywhere from one week and up to three months to clear the back orders depending on the supplier.

Plumbing World will be processing your orders as quickly as possible, however, it is important to understand that many aspects of the supply channel are outside our control and we ask that you please continue to be patient and respectful towards our staff during this challenging time. Rest assured all our staff will be working as hard as possible to process your order in as timely a manner as possible but they cannot directly influence the freight companies or product suppliers.

FAQ.

  • When will my order by sent? There has been a large amount of pent up demand over the past 6 weeks and a large back-log of orders that will need to be processed. We have no estimate time for when items will be fulfilled unfortunately. Just know we are working hard to clear the backlog of work. The next form of communication to expect will either be a dispatch email or communications with branch staff.
 
  • Click and Collect orders - All online orders are processed at our AKL Distribution Centre and sent to the nominated branch, your order is not fulfilled from the existing branch stock. Extreme delays are to be expected. If you selected an Auckland/Hamilton/Te Rapa branch to collect from, you will need to wait till Level 2 until orders are processed and sent to the nominated branch, as restrictions are in place and prevent you from entering the branch.
   
  • Should I book a Trades person to install my item(s) before I have received my order? We recommend not to book a tradie as we cannot guarantee your order will get to you in time. Please wait until you have received your order or simply cancel it.
 
  • Can I cancel my order? Yes, if this is the best option for you we are more than happy to cancel your order. Please reply to your order confirmation email, or use our contact us form. For orders with a Card Validated, Confirmed or Cancelled status, we have not taken payment so if the pending payment has not already dropped off it will once we cancel your order. Pending status can take up to 4-11 working days to drop off.
 
  • Should I go into a Plumbing World Branch to check in about my order? Because your order was placed online, please reply to your order confirmation email or use our contact us form. Please quote your order no#. However, you will receive the same information that is in this email unfortunately..Note: Plumbing World branches have no record or your order in its current state and Level 3 branches are closed to the public.